Custom order request guide
The jewelry you wish to order should be in line with EKRJ’s jewelry design. This is because each jewelry designer has different designs and skills to satisfy customers.
EKRJ cannot receive custom-made jewelry with another artist’s copyrighted logo or image. However, combining such designs with EKRJ’s design is fine.
Please send a rough sketch of the design you would like or explain it in as much detail as possible to “firstname.lastname@example.org”.
You can send us your own gemstone to use in your custom jewelry or choose from the "CUSTOM ORDER" menu. There may be jewelry that is not listed, so please inquire about the jewelry you would like when requesting custom orders.
After the artist checks the custom-made description you sent, we will inform you whether it is possible to make it. Please understand that there may be cases where production is not possible.
We will inform you of the estimated price of jewelry. The final price may vary depending on the situation during production while consulting with the customer during the work process. If you decide to request a custom production, please pay a deposit of $100 on the homepage and production will begin.
The production period generally does not exceed 10 days, excluding the delivery period. If there are materials that the artist needs to order, it may take longer.
EKRJ does its best for customer satisfaction. Nevertheless, please understand that even if the customer is not satisfied, the price of the custom-made product is not refundable.